Standard Delivery

Orders are processed within 1 business day (Monday to Friday, excluding public holidays) and shipped from our fulfillment center in New Castle, Delaware. Your order is handed to DHL eCommerce and delivered by USPS. Delivery typically takes 2–8 business days after dispatch, depending on your location. 

Shipping Costs

Orders under $100: $7.99 
Orders $100 and over: FREE

Rest of World Delivery

Orders placed will be processed within 24 hours (Monday - Friday) and sent via Express Australia Post. Delivery will take from 5-14 working days after dispatched depending on the location.

International Taxes

All orders are shipped from our facility in the United States of America. Some countries apply taxes to international sales. It's your responsibility to check to see if there are any additional taxes in your country, and to pay them.

Tracking

All orders are sent fully tracked. You’ll receive an email with your tracking number as soon as your order ships. You can track your package on the USPS website. Tracking may take 24–48 hours to update after dispatch while your parcel is transferred from DHL to USPS.

Wrong Address

Please carefully check the shipping address you submitted to us. We're unable to change the address once your order is dispatched. We are not responsible for incorrect address submissions and the subsequent loss of the package and products. 

Returns

This return policy is separate to the money back guarantee policy. 

We do not accept returns for non-faulty items. This is because we are unable to resell items that have been returned to us, regardless of their condition. Therefore, please ensure that you have made any enquiries before purchasing and are confident you wish to use the product(s).

If your item is faulty, you will be eligible to choose between a replacement or a refund. Faulty items must be declared within 14 days of purchase. 

Please email us at hello@mywayup.com and we'll help ensure the process is easy.